7WASH Europe

Returns & Right of Withdrawal – 7WASH Europe

At 7WASH, we want you to be satisfied with your purchase. Below you will find the statutory information on your right of withdrawal, followed by our additional return information.

Withdrawal notice

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (ONSRA GmbH (7WASH), Birkeweg 8, 6024 Hildisrieden, Switzerland, phone: +41 78 223 99 52, email: sevenwash@icloud.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

You can also exercise your right of withdrawal online using our withdrawal function: the "Withdraw from contract here" button in the footer of every page, or directly here: Withdraw from contract here.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us, to the following address:

Return address:
DH Fulfillment
c/o Onsra Europe
Grubwaldstr. 22
78224 Singen
Germany
+49 171 9306978

The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Further return information

Order number

Please always include your order number with any return.

Shipping your return

We recommend using a tracked shipping method.

Voluntary returns outside the statutory right of withdrawal

The following conditions apply only to voluntary returns that we accept outside the statutory right of withdrawal (e.g. after the withdrawal period has expired). They do not restrict your statutory right of withdrawal or your statutory warranty rights.

• Items must be unused, in original condition and, if available, in the original packaging.
• The refund amount corresponds to the purchase price minus non-refundable outbound shipping costs, payment or transaction fees not refunded by the payment provider, and any loss in value if the item is returned used, incomplete or damaged.

Refunds

Once your return has been received and inspected, we will notify you by email. Refunds are issued to the original payment method used for the purchase.

Exchanges

Exchanges are possible for new and unused items. Please contact us in advance so we can process the exchange correctly: sevenwash@icloud.com

Late or Missing Refunds

If you have not yet received your refund:

Check your bank account.
Contact your credit card company or payment provider.
Contact your bank (processing times are normal).

If the refund is still missing, contact us at: sevenwash@icloud.com

Transport Damage

Please inspect your delivery upon receipt and report any transport damage to us as soon as possible (ideally within 48 hours), if possible with photos of the shipping carton (including label), of the damaged product and of the inner packaging: sevenwash@icloud.com. Your statutory rights remain unaffected.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To ONSRA GmbH (7WASH), Birkeweg 8, 6024 Hildisrieden, Switzerland, email: sevenwash@icloud.com
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
– Ordered on (*)/received on (*):
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Date:

(*) Delete as appropriate.