Shipping Policy

This Shipping Policy applies to orders placed on 7wash.eu. Seller: ONSRA GmbH (7WASH), Birkeweg 8, 6024 Hildisrieden, Switzerland – sevenwash@icloud.com.

Delivery Area

We deliver to Germany and to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Carrier

All orders are shipped with DHL.

Shipping Costs

Shipping costs depend on the delivery country and the total weight of your order:

Total order weight	Germany	Other delivery countries (see list above)
up to 2 kg	€6.50	€14.00
over 2 kg up to 5 kg	€7.90	€18.00
over 5 kg up to 10 kg	€10.90	€23.00
over 10 kg up to 20 kg	€19.50	€29.00
Order value from €49	Free shipping	Free shipping

The applicable shipping costs are shown in the checkout before you place your order.

Customs, Duties and Taxes

Prices include VAT. For deliveries within the EU, no customs fees are charged on delivery.

The United Kingdom and Norway are not part of the EU customs territory. For deliveries to these countries, the import rules of the destination country apply, and import duties, import taxes or customs clearance fees may be charged there. If you have any questions about this before ordering, please contact us at sevenwash@icloud.com.

Delivery Times

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing or events outside our control.

Damaged or Lost Parcels

Please check your order upon receipt and contact us immediately at sevenwash@icloud.com if the parcel is damaged or items are missing. Your statutory rights remain unaffected.

Contact

Questions about shipping: sevenwash@icloud.com